{"id":4147,"date":"2026-06-26T13:24:50","date_gmt":"2026-06-26T13:24:50","guid":{"rendered":"https:\/\/23970005431.thesite.link\/?page_id=4147"},"modified":"2026-06-26T13:35:54","modified_gmt":"2026-06-26T13:35:54","slug":"returns-policy-right-of-withdrawal","status":"publish","type":"page","link":"https:\/\/eaudefigue.com\/fr\/returns-policy-right-of-withdrawal\/","title":{"rendered":"Politique de retour et droit de r\u00e9tractation"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dans notre boutique en ligne, nous nous effor\u00e7ons de garantir la pleine satisfaction de nos clients. Pour cette raison, nous proposons \u00e0 la fois le droit l\u00e9gal de r\u00e9tractation et une proc\u00e9dure claire de retour des produits, sous certaines conditions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Droit de r\u00e9tractation<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment \u00e0 la l\u00e9gislation applicable de l\u2019Union europ\u00e9enne en mati\u00e8re de protection des consommateurs pour les contrats \u00e0 distance, vous disposez d\u2019un d\u00e9lai de <strong>14 jours calendaires<\/strong> \u00e0 compter du jour o\u00f9 vous recevez votre commande pour exercer votre droit de r\u00e9tractation, sans avoir \u00e0 fournir de motif.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour exercer votre droit de r\u00e9tractation, vous pouvez utiliser le bouton de r\u00e9tractation d\u00e9di\u00e9 disponible dans votre compte client ou envoyer une d\u00e9claration claire de r\u00e9tractation par e-mail. <strong>withdrawal button<\/strong> available in your customer account or submit a clear withdrawal statement via email.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Bouton de r\u00e9tractation<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Notre boutique vous offre un moyen simple et imm\u00e9diat d\u2019exercer votre droit de r\u00e9tractation gr\u00e2ce au bouton d\u00e9di\u00e9 disponible dans votre compte utilisateur. En utilisant cette option :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>votre demande de r\u00e9tractation est automatiquement enregistr\u00e9e<\/li>\n\n\n\n<li>vous recevez une confirmation de r\u00e9ception de votre demande<\/li>\n\n\n\n<li>la proc\u00e9dure de retour est imm\u00e9diatement engag\u00e9e<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Conditions de retour des produits<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour pouvoir \u00eatre retourn\u00e9 :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>le produit doit \u00eatre en parfait \u00e9tat<\/li>\n\n\n\n<li>il ne doit pas avoir \u00e9t\u00e9 utilis\u00e9 au-del\u00e0 de ce qui est n\u00e9cessaire pour v\u00e9rifier sa nature et son fonctionnement<\/li>\n\n\n\n<li>il doit \u00eatre retourn\u00e9 dans son emballage d\u2019origine, avec tous ses accessoires et les documents ou \u00e9l\u00e9ments qui l\u2019accompagnent<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Remboursements<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois les articles retourn\u00e9s re\u00e7us et inspect\u00e9s, le remboursement sera trait\u00e9 dans un d\u00e9lai de <strong>14 jours.<\/strong>Le remboursement sera effectu\u00e9 en utilisant le m\u00eame moyen de paiement que celui utilis\u00e9 pour l\u2019achat initial, sauf accord contraire.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Exceptions<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le droit de r\u00e9tractation ne s\u2019applique pas :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>aux produits personnalis\u00e9s ou fabriqu\u00e9s sur commande<\/li>\n\n\n\n<li>aux biens scell\u00e9s qui ne peuvent \u00eatre retourn\u00e9s pour des raisons de protection de la sant\u00e9 ou d\u2019hygi\u00e8ne une fois descell\u00e9s<\/li>\n\n\n\n<li>aux contenus num\u00e9riques dont la fourniture ou l\u2019ex\u00e9cution a \u00e9t\u00e9 enti\u00e8rement r\u00e9alis\u00e9e avec l\u2019accord pr\u00e9alable du consommateur<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Vous pouvez remplir le formulaire ci-dessous pour retourner un produit.<\/p>\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4151-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"4151\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/4147#wpcf7-f4151-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/fr\/wp-json\/wp\/v2\/pages\/4147#wpcf7-f4151-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"4151\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4151-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"custom-form\">\n\t<div class=\"form-row\">\n\t\t<div class=\"form-group\">\n\t\t\t<p><span class=\"field-label\">PR\u00c9NOM*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"form-group\">\n\t\t\t<p><span class=\"field-label\">NOM*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-surname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-surname\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"form-row\">\n\t\t<div class=\"form-group\">\n\t\t\t<p><span class=\"field-label\">E-MAIL*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"form-group\">\n\t\t\t<p><span class=\"field-label\">T\u00c9L\u00c9PHONE*<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"form-row full\">\n\t\t<div class=\"form-group message-group\">\n\t\t\t<p><span class=\"field-label\">MESSAGE<\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"form-submit\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Envoyer\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>At our online store, we aim to ensure full customer satisfaction. For this reason, we provide both the legal right of withdrawal and a clear product return process under specific conditions. Right of Withdrawal In accordance with applicable EU consumer protection law for distance contracts, you have the right to withdraw&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4147","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/eaudefigue.com\/fr\/wp-json\/wp\/v2\/pages\/4147","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/eaudefigue.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/eaudefigue.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/eaudefigue.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/eaudefigue.com\/fr\/wp-json\/wp\/v2\/comments?post=4147"}],"version-history":[{"count":3,"href":"https:\/\/eaudefigue.com\/fr\/wp-json\/wp\/v2\/pages\/4147\/revisions"}],"predecessor-version":[{"id":4154,"href":"https:\/\/eaudefigue.com\/fr\/wp-json\/wp\/v2\/pages\/4147\/revisions\/4154"}],"wp:attachment":[{"href":"https:\/\/eaudefigue.com\/fr\/wp-json\/wp\/v2\/media?parent=4147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}