At our online store, we aim to ensure full customer satisfaction. For this reason, we provide both the legal right of withdrawal and a clear product return process under specific conditions.
Right of Withdrawal
In accordance with applicable EU consumer protection law for distance contracts, you have the right to withdraw from your purchase within 14 calendar days from the day you receive your order, without providing any reason.
To exercise your right of withdrawal, you may use the dedicated withdrawal button available in your customer account or submit a clear withdrawal statement via email.
Withdrawal Button
Our store provides a simple and immediate way to exercise your right of withdrawal through the dedicated button in your user account. By using this option:
- Your withdrawal request is automatically recorded
- You receive confirmation of receipt of your request
- The return process is initiated immediately
Product Return Conditions
To be eligible for a return:
- The product must be in excellent condition
- It must not have been used beyond what is necessary to inspect its nature and functionality
- It must be returned in its original packaging, including all accessories and accompanying materials
Refunds
Once the returned items have been received and inspected, refunds will be processed within 14 days. The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed.
Exceptions
The right of withdrawal does not apply to:
- Customized or made-to-order products
- Sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed
- Digital content that has been fully delivered or executed with the consumer’s prior consent
You can fill the form below to return a product.
